Cancellation Policy:

We kindly ask all patients to provide a minimum of 24 business hours notice for any appointment cancellations with our practitioners. In the event that a cancellation occurs without 24 hours notice, a 'no show' will be recorded on file. In such cases, a fee will be added to your profile and invoiced accordingly.

Please note that once any outstanding fees are settled, we'll be more than happy to assist you in booking your next appointment.

No Show fees

For any non-medical appointments(counselling, registered social worker, dietitian, physiotherapy, and speech-language therapy services); "no show" fees are 100% of the appointment price.

For any medical appointments; "no show" fees are $60.00.

Late Policy -Practitioner Discretion

Our practitioners are committed to ensuring the best possible care for every patient. In the event of a late arrival, our team will do their utmost to accommodate, ensuring that the patient receives attentive care. This means that the practitioner may still see the patient within a slightly abbreviated session, maintaining their commitment to quality care, or they may request that you reschedule your appointment(standard appointment charges may apply). Please note that if a patient arrives more than 15 minutes late for any scheduled appointment, it will be recorded as a missed appointment in our records, and a “no show" fee may be applied to your account.